Privacy Policy

Privacy Policy

We're M&R TOOLS, a London-based supplier of gardening tools and equipment. You'll find brush cutters, multi tools, petrol strimmers, lawnmowers, and the parts to keep them running. This policy explains what personal information we collect when you shop with us, why we need it, and how we handle it.

Information We Collect

When you place an order or create an account, we collect details like your name, delivery address, email address, phone number, and payment information. If you contact us about a part or a repair, we keep a record of that conversation. We also gather technical data automatically — your IP address, browser type, device information, and the pages you visit on our site.

How We Use Your Information

We use your information to process orders, arrange delivery, and provide customer support. That includes sending order confirmations, dispatch notices, and updates about stock availability for items like strimmer parts or mower blades. With your consent, we may send occasional emails about new stock or seasonal offers. You can opt out at any time. We also use data to improve our website, prevent fraud, and meet our legal obligations as a UK retailer.

Information Sharing

We share your details only with parties who help us run the business. That means couriers delivering your order, payment processors handling transactions, and IT providers maintaining our site. They only receive what they need to do their job. We don't sell your personal information to anyone. We may disclose data if required by law or to protect our rights.

Cookies and Tracking

Our website uses cookies to keep your basket working, remember your preferences, and understand how visitors use the site. Some cookies are essential; others help us improve. You can manage cookies through your browser settings. Turning off certain cookies may affect how the site functions.

Data Security

We take reasonable steps to protect your information. Our site uses encryption for payment details, and we restrict access to personal data within our team. No system is completely secure, but we work to keep your information safe and review our practices regularly.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to restrict processing or object to certain uses. To exercise these rights, contact us using the details below. If you're unhappy with our response, you can complain to the Information Commissioner's Office (ICO).

Contact for Privacy Inquiries

If you have questions about this policy or how we handle your data, get in touch:

• Email: [email protected]
• Phone: 020 1234 5678
• Address: M&R TOOLS, London, United Kingdom

We'll respond as quickly as we can.