Privacy Policy

Information We Collect

When you buy from M&R TOOLS, we collect the details you give us directly. That includes your name, delivery address, email, phone number, and payment information. If you order a brush cutter or a replacement part for a petrol strimmer, we also keep a record of what you bought so we can help with warranty claims or future orders.

We also gather some information automatically when you browse our site. This covers your IP address, browser type, device, and the pages you visit. It helps us see which lawnmower parts and multi tools people are searching for in London and across the UK.

How We Use Your Information

We use your details to process orders, take payment, arrange delivery, and keep you updated. If you contact us about a faulty brush cutter or a missing lawnmower blade, we use your order history to sort it out faster.

With your permission, we send emails about new stock, seasonal offers, and gardening tips. You can opt out at any time by clicking the unsubscribe link in any email or by calling us.

We also use your data to improve our website, prevent fraud, and meet our legal obligations as a UK retailer.

Information Sharing

We do not sell your personal data. We share it only with trusted partners who help us run the business:

• Delivery companies that bring your order to your door
• Payment processors that handle card transactions securely
• Email and hosting providers that keep our systems running
• Law enforcement or regulators when the law requires it

These partners only get the information they need to do their job, and they must keep it confidential.

Cookies and Tracking

Our site uses cookies to remember your cart, keep you logged in, and understand how people use our pages. Some cookies are essential for the site to work. Others help us with analytics and marketing.

You can manage or delete cookies through your browser settings. Turning off certain cookies may affect how the site works, especially at checkout.

Data Security

We protect your information with encryption, secure servers, and restricted access. Only staff who need your data to do their job can see it. We keep records only as long as needed for orders, warranties, and tax rules.

No system is completely safe. If a breach ever affects your data, we will tell you and the relevant authorities as required by UK law.

Your Rights

You have the right to:

• Ask for a copy of the personal data we hold about you
• Correct any mistakes in your details
• Request deletion of your data, where the law allows
• Object to marketing or certain types of processing
• Ask us to restrict how we use your information

To use any of these rights, contact us using the details below. We aim to respond within 30 days.

Contact for Privacy Inquiries

If you have questions about this policy or how we handle your data, get in touch:

M&R TOOLS
London, United Kingdom
Email: [email protected]
Phone: [insert phone number]

We may update this policy from time to time. The latest version will always be on this page.