Frequently Asked Questions | M&R TOOLS London

Just browse our online catalogue, add what you need to your basket, and head to checkout. If you're after a specific part for your petrol strimmer or lawnmower, use the search bar or drop us a message. We're based in London and ship across the UK. You'll get a confirmation email straight after you order, so keep an eye on your inbox.

We carry a wide range of accessories and parts for brush cutters, multi tools, petrol strimmers, and lawnmowers. If you can't find a part on the site, get in touch with your model number. We often have stock that isn't listed yet, and we can usually source what you need.

Everything we sell is brand new unless the listing clearly says otherwise. We work with trusted suppliers and check stock before it goes out. If you ever receive something that isn't right, our returns policy covers you.

Most orders arrive within 2–4 working days. We dispatch from London, so if you're in the city or the South East, it's often quicker. You'll get a tracking number by email once your parcel leaves us. If you need something urgently, contact us before ordering and we'll see what we can do.

Right now we focus on UK deliveries. If you're elsewhere and really need a part, send us a message and we'll check whether we can arrange something. It depends on the item and the destination.

You've got 30 days from delivery to return unused items in their original packaging. Just email us first so we can log the return. Once we receive the item and check it over, we'll process your refund within 5 working days. Return postage is your responsibility unless the item was faulty or we sent the wrong thing.

Let us know within 48 hours of delivery. Send a photo of the damage and your order number. We'll sort out a replacement or a full refund, including postage. It happens rarely, but we'll make it right quickly.

We take all major debit and credit cards, plus PayPal. Payment is taken when you place the order. If you'd rather pay by bank transfer, contact us before checking out and we'll send the details.

No, you can check out as a guest. But creating an account makes it easier to track orders, save your details, and see your past purchases. It takes less than a minute and you can manage everything from your dashboard.

Click the 'Forgot password' link on the login page. We'll email you a reset link. If it doesn't arrive, check your spam folder or contact us and we'll help you get back in.